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Support
We’d love to help. Whether it’s a question, a bug, or a request to delete your account, reach out and a real person will get back to you.
Common questions
How do I delete my account or a child’s profile?
You can remove individual profiles and saved stories in the app. To delete your entire account and all associated data, email us at info@purepixel.io and we’ll take care of it.
Are the stories safe for young children?
Every story runs through automated safety checks designed to keep content gentle and age-appropriate. We still recommend a quick read before sharing a story with your child.
Which ages is it for?
Stories can be tuned for children from under 2 up through age 10, and the reading level adjusts to the youngest child in the story.